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Frequently Asked Questions​

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email.

Hardware

Yes. Our dry sensors are active: there are amplifiers right behind the electrode tips.

Our electrodes tips are specified, designed and tested for >100 uses without signal degradation.

The system accepts triggers TTL style pulses or parallel or serial outputs from your PC. The voltage output should be: between 3 and 12 V. The DSI-24 supports 8-bit trigger inputs, and the DSI-7 and DSI-VR300 accept 4-bit trigger inputs. Please ask us about our Wireless Trigger Hub and its functionality (photodetector, audio detector, push-button triggers, etc.)
Yes. The system accepts triggers that can be used to synchronize data between different hardware systems. Our system is pretty robust to electronic interference and should not cause interference with other systems. Please ask us about our the Wireless Trigger Hub and its functionality that can support interfacing with other hardware. Please contact us to discuss your specific application and which hardware you are trying to interface with.
The DSI-24 has 2 hot-swappable batteries, meaning that the headset will keep working without interruption if one battery is taken out and replaced. The DSI-7 has 1 battery that lasts over 12 hours in continuous use. The DSI-VR300 has a battery built into the headset that lasts 8-12 hours. Batteries can be re-charged with the provided charger in a few hours.

The systems are cleaned with their supplied brushes and 70% isopropanol. Cleaning takes on average less than 1 minute.

Software

DSI-Streamer, the data acquisition software, outputs both raw and filtered data.
DSI-Streamer, the data acquisition software, exports data into Comma-Separated-Value (CSV) or European Data Format (EDF) files.
Yes, both the .csv and .edf file formats should be readily importable to other 3rd party software. Real-time streaming can also be established with other software via the TCP/IP socket. Please see our Interfaces page for more information on currently supported software and ask us about your specific interfacing needs.
Yes. The system accepts triggers that can be used to synchronize stimuli with recorded EEG data. Please see our Interfaces page for more information on currently supported software and ask us about your specific interfacing needs.
Yes. DSI-Streamer, the data acquisition software, has a built-in TCP/IP socket that streams raw or filtered data in real-time, with approximately <100ms delay.
Yes, we do have a C-based API that can be used to communicate with the hardware directly.

Warranty

All systems come with a standard 90-day warranty and we offer annual Extended Support packages.

You can purchase up to 5 years of warranty on your system

Any damage resulting from normal wear and tear of the system is covered under warranty. Warranty also includes advanced technical support

No; it is recommended to purchase replacement electrodes every 100 uses. The cost of replacement electrodes is comparable to the cost of gel for wet EEG systems per use

Shipping

It takes about 30-60 days to fulfil an order. If you have an urgent deadline and need a system right away, we have loaner programs while we fulfill the order.

We have a distribution network spanning over 40 countries, covering North America, South America, Europe, and Asia.

Contact

Please fill out the form and provide a brief description of your application so we can help match you with products that will meet your specific needs.

Contact

Please fill out the form and provide a brief description of your application so we can help match you with products that will meet your specific needs.

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